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INDUSTRY

Microsoft for social services and public health  

Empower frontline workers, modernize benefits, support the detection of fraud, and strengthen public health with AI.
Read the social services eBook Watch the video
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Blog

How Microsoft AI can help reduce government benefit fraud and error

Read the blog
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Customer story

Aberdeen projects 241% ROI with Microsoft 365 Copilot

Read the story
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OVERVIEW

AI for public wellbeing

Empower frontline workers, modernize benefits, support the detection of fraud, and strengthen public health with Microsoft.

Empower every caseworker

Help social workers focus on clients with AI-assisted documentation and admin tools.

Right benefit, right time

Streamline eligibility and payments with AI-assisted workflows designed to be auditable.

Protect every public fund

Help prevent fraud, waste, and abuse with AI-powered monitoring across programs.

Intelligent public health

Help detect threats earlier and support coordinated response with population-scale AI.
CAPABILITIES

Explore use cases

Modern, AI-powered solutions designed for the realities of social services and public health work.
  • Draft case notes, summaries, and follow-ups for review with Microsoft 365 Copilot — helping reduce admin work so staff can focus on clients.
  • Microsoft 365 Copilot and Dynamics 365 help integrate fragmented case data — giving caseworkers a more unified view of clients.
  • Azure AI translates speech and documents in dozens of languages so caseworkers can connect with diverse communities they serve.
  • AI assistants guide new caseworkers through policy, procedure, and case context — helping reduce onboarding time and improve consistency.
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Public Health eBook
Discover AI-powered public health​
An eBook for public health executives and the data leaders who power them​.
Read the eBook
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CUSTOMER STORIES

Real outcomes, at scale

  1. ABERDEEN CITY COUNCIL Logo
  2. Czech Ministry of Labour and Social Affairs (MPSV) Logo
  3. Rhondda Cynon Taf County Borough Council Logo
  4. City of Buenos Aires Logo
  5. CDHU São Paulo Logo
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ABERDEEN CITY COUNCIL Logo
“We project a 241% ROI in time savings and improved productivity, saving an estimated $3 million in US dollars annually.”
Andy MacDonald, Executive Director of Corporate Services
241%
projected ROI on Copilot
$3M
estimated annual savings (USD)

Products

  • Microsoft 365 Copilot
  • Microsoft Dynamics 365
Czech Ministry of Labour and Social Affairs (MPSV) Logo
“We have arrived at a place where, for a reasonable cost, we can give each client our time, consultation, and care.”
Karel Trpkoš, Deputy Minister, IT & Transformation
100K
clients served online monthly
60%
decrease in call volume

Products

  • Azure OpenAI in Foundry Models
  • Microsoft Azure
  • Microsoft Dynamics 365
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Rhondda Cynon Taf County Borough Council Logo
"The attention that our workers are able to pay to a person when they see them is now significantly enhanced."
Mari Ropstad, Head of Adult Social Care
~4x
Faster needs assessments
75%
Feel more positive about role

Products

  • Microsoft 365 Copilot
  • Microsoft 365
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City of Buenos Aires Logo
"Boti was our bridge between the government and the citizens when we needed it most."
Pedro Alessandri, Undersecretary of Smart City
2M
Queries handled per month
50%
Less operational burden

Products

  • Azure OpenAI in Foundry Models
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CDHU São Paulo Logo
"It is a very important time. With Dynamics 365, CDHU is able to expand and facilitate the relationship with our borrowers."
Marcelo Hercolin, Director of Housing Services
2.92M
Occurrences processed
399K
Contracts managed

Products

  • Microsoft Dynamics 365
  • Microsoft Azure
Microsoft Power Platform
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PARTNER SOLUTIONS

Powered by partners

Explore the Microsoft partner ecosystem for social services and public health.
Explore solutions
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Decision Intelligence

Quantexa

Use AI to turn ambiguous siloed data into the most trusted, reusable resource for your organization.
Learn more
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Fraud detection

Qantev

Delivers business-critical insights to insurers' operation teams to help them deliver on their tasks faster and generate high level of savings.
Learn more
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Location intelligence

ArcGIS Enterprise

Manage, map, analyze, and share Geographic Information Systems (GIS) data with ArcGIS Enterprise, the complete geospatial system that powers your data-driven decisions.
Learn more
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Generative AI

Persistent 

Population Health Solution powered by Microsoft Power Apps and Dynamics 365 to address Health Equity challenges.
Learn more
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HHS Case Management

RSM

Person-centered, outcome-based case management solution designed for the public sector.
Learn more
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AI Assistant

PRIYA by YoungWilliams

AI assistant for SNAP, offers fast, accurate, and empathetic answers to customer questions.
Learn more
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Fraud detection

IBM F.A.M.S. on Azure

IBM's counter-fraud methodology and solution gives our clients the ability to detect both known and unknown fraud schemes.
Learn more
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Insurance administration

Sagitec Neosurance

Fully integrated, browser-based application providing comprehensive functionality for insurance administration.
Learn more
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Workflow automation

SimpliGov

Quickly automate any organizational process, whether it’s simple or complex, reducing errors and increasing efficiency every step of the way.
Learn more
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Fraud detection

NICE Actimize

AML, Fraud, Financial Markets Compliance, Investigations, Case Management and Data Intelligence.
Learn more
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Analytics

Quisitive

Helps health departments jump start their data road map with a discovery session, 2-day workshop, and solution deployment.
Learn more
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Case management

RedMane Case Management

Increase efficiency throughout the case management lifecycle with this customizable platform.
Learn more
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Case management and contact tracing

RSM Disease & Outbreak Management

Manage over 70 diseases from initial intake to contact tracing to vaccine management.
Learn more
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PRODUCTS

Discover Microsoft products

Modernize social services and public health with the integrated Microsoft Cloud.
Microsoft 365 Logo

Microsoft 365 Copilot

Empower caseworkers with AI that drafts notes, summarizes cases, and helps reclaim time for client care.
Learn more
Microsoft Dynamics 365 Logo

Microsoft Dynamics 365

Run modern case management and eligibility on one trusted, AI-powered platform.
Learn more
Microsoft Azure Logo

Microsoft Azure

Build and scale AI on Azure — with Government and Sovereign Cloud options for public service.
Learn more
Microsoft Fabric Logo

Microsoft Fabric

Help integrate benefits, public health, and program data for help with analytics, fraud detection, and policy decisions.
Learn more
Microsoft Power Platform Logo

Microsoft Power Platform

Build low-code apps and help automate back-office work, with security built in.
Learn more
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Reduce benefit fraud and error

See how Microsoft AI helps governments reduce benefit fraud, modernize eligibility, and serve more citizens.
Read the blog

Discover valuable resources

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Customer story
• Aug 2024

Aberdeen City Council projects 241% ROI on Microsoft 365 Copilot

See how Aberdeen City Council reinvested staff hours into resident services with Microsoft 365 Copilot.
Read more
Two professionals collaborating at a desk while working on a laptop in a modern office setting.
Blog
• Jul 2024 

How Microsoft AI can help reduce government benefit fraud and error

Read the blog
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Customer story
• Sep 2025

Czech Republic helps 100,000 people a month with Azure AI

Read the story
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Report
• Oct 2025

NAO: DWP saves £4.4M on Universal Credit fraud with machine learning

Read the report
Take the next step

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Innovation Hub

Explore the Microsoft Innovation Hub

Understand what’s possible—and make it real—with immersive experiences and technical engagements from our senior architects.
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Microsoft AI

Discover the new era of AI

Learn how AI-powered solutions can help your agency work smarter, boost productivity, and achieve more.
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