AI sub-processors.
Unlayer uses third-party artificial intelligence service providers ("AI Sub-Processors") to deliver the AI Features available within the Unlayer software. This page lists the AI Sub-Processors we currently use, their purpose, and links to their privacy policies and data processing terms.
If you have questions about how we handle your data in connection with the AI Features, please contact us at support@unlayer.com or review our Privacy Policy and Terms of Service.
What Is an AI Sub-Processor?
When you use the AI Features in Unlayer (such as the AI Assistant, AI Importer, or image generation), the prompts and content you submit ("AI Inputs") are transmitted to third-party AI service providers for processing. These providers generate the AI output and return it to Unlayer, which delivers it to you in the editor. We refer to these providers as AI Sub-Processors.
AI Sub-Processors process your AI Inputs solely to generate the requested output. They do not use your data to train or improve their models, and they are contractually required to delete your data in accordance with agreed retention schedules.
Current AI Sub-Processors
| Provider | Legal Entity | Purpose | Data Location | Retention | Privacy Policy |
|---|---|---|---|---|---|
| OpenAI | OpenAI, L.L.C. | Text generation, content rewriting, layout suggestions, AI Assistant responses | United States | Up to 30 days | openai.com/policies/privacy-policy |
| Anthropic | Anthropic, PBC | Text generation, content rewriting, layout suggestions, AI Assistant responses | United States | Up to 7 days | anthropic.com/legal/privacy |
Retention periods reflect each provider's current default API data retention. Contact your account manager for more information.
Data Safeguards
All AI Inputs transmitted to AI Sub-Processors are:
- Encrypted in transit using TLS 1.2 or higher;
- Not used for model training — our agreements with all AI Sub-Processors prohibit them from using your data to train, fine-tune, or improve their models;
- Processed only to fulfill your request — AI Sub-Processors may not use your data for any purpose other than generating the requested AI output;
- Deleted after processing in accordance with the retention schedules listed above.
For customers in the European Economic Area, data transferred to AI Sub-Processors in the United States is protected by Standard Contractual Clauses (SCCs) in accordance with GDPR requirements. For customers in the United Kingdom, data transferred to AI Sub-Processors in the United States is protected by the UK Addendum to EU Standard Contractual Clauses, in accordance with UK GDPR requirements.
Changes to This List
When Unlayer intends to add or replace an AI Sub-Processor, we will provide at least 30 days' prior notice by updating the "Last Updated" date at the top of this page and notifying affected customers at the email address on file. Customers who have entered into a Data Processing Agreement with Unlayer may object to the addition of a new AI Sub-Processor by contacting support@unlayer.com within the notice period. If no objection is received, the change will take effect at the end of the notice period. Unlayer reserves the right to remove an AI Sub-Processor at any time without advance notice.
Contact
For questions about this page or our data handling practices, contact us at:
- Email: support@unlayer.com
- Privacy Policy: unlayer.com/privacy
- Terms of Service: unlayer.com/terms