Refund Policy

This policy is issued by M Pro Solution, obrt za administrativne i pomoćne uslužne djelatnosti; full legal details are on the imprint page. It applies to purchases of Domternal Pro subscriptions.

1. Try before you buy

Before buying, the Customer may evaluate published Domternal Pro releases internally at no charge and without a fixed time limit, signup or payment details, subject to License Section 5. Evaluation is not production use and includes no paid warranty, Team IP remedy, negotiated Enterprise IP defense, support, service-level or Security Update commitment.

2. Limited first annual Team guarantee

For the Customer's first annual Team New Subscription Order bought on our standard self-serve terms, we refund only the fees charged in that Order for the base Team plan and its initial paid Developer quantity if the accepted Order expressly marks this voluntary guarantee as applicable and both the request and complete confirmation below arrive by 23:59:59 UTC on the 13th calendar day after the License Section 6(a) Subscription start. A standard invoice without negotiated or custom terms qualifies only if its accepted Order marks it eligible. The start day is day 1, making an inclusive 14-day UTC window. An Evaluation Key issued before a later start neither begins nor shortens the window.

Only one voluntary guarantee is available across the Customer and all Affiliates, whether named in the Order or not. It excludes monthly billing, renewals, later standalone Additional-Developer or other add-on Orders, Enterprise, OEM and other negotiated or custom Orders, services or custom work, repeat purchases, and Orders by a Customer or Affiliate that previously received the guarantee. It also excludes requests we reasonably determine involve fraud, guarantee abuse, a chargeback or payment dispute, or material breach of the Commercial License Agreement. Section 4 corrections and Section 5 mandatory rights remain unaffected.

To claim the guarantee, the initial request must contain the Order details and the Customer's complete, unqualified written confirmation that it and its Affiliates have stopped all use attributable to the refunded rights; stopped making affected Applications available; deleted the raw Commercial Key from source repositories, CI variables, build configuration and other controlled systems; and will not use the key or refunded rights again. A copy retained solely where law requires it may not be used. Both request and confirmation must arrive within the same 14-day UTC deadline; later confirmation does not preserve or revive eligibility without our express written agreement. If a timely and complete cessation confirmation lacks only another administrative detail, we may, in our sole discretion, request it in writing and allow 5 business days to provide it. This cure extends none of the original deadline, Subscription, Evaluation period, grace period, license rights or use rights, and use may not resume while it is pending. An explanation is optional. We initiate an eligible refund to the original payment method within 14 days after receiving the timely request and complete confirmation. For a purchase through Polar Checkout, initiation means instructing Polar within the same period; settlement then depends on Polar, its payment processor and the Customer's bank.

On the Refund Date defined in License Section 6(f), the Subscription and rights attributable to the refunded period end. License Sections 6(f) and 6(h) exclusively govern recalculation of the refunded period, surviving rights and any narrowing, replacement or later rejection of affected keys; technical acceptance never expands surviving legal rights. Any mandatory withdrawal or refund right for a Polar Checkout purchase is exercised against Polar as seller of record for payment.

3. Renewals

Terms Section 5 governs renewal and cancellation mechanics. Renewal payments are outside this voluntary guarantee and non-refundable whether or not the renewed period has begun, except for a verified Section 4 billing error or where mandatory law requires otherwise.

4. Billing errors and duplicates

We refund verified duplicate payments, amounts not matching the Order, and payments taken after valid cancellation in full when reported within the applicable statutory limitation period. This does not limit mandatory rights. We initiate promptly after verification against payment records.

5. Statutory rights

Domternal Pro is offered only for business or professional use to a legal entity or a natural person acting in the course of a trade, business, craft or profession. It is not offered to consumers acting outside those purposes. If mandatory consumer law nevertheless applies to a purchase, nothing in this policy limits the rights it gives the purchaser.

6. How to request a refund

Email sales [at] domternal.dev from the Order-associated address and include the invoice or Order number. Timeliness is determined by the timestamp when our mail system receives the request; automated delivery failure means no receipt. We aim to send a first substantive response within 5 business days and comply with every mandatory statutory response period. The current Version 1.0 archive is kept at /legal/refunds-v1.0.md (SHA-256 b3408e58b6589c728d38e79c30ad7d8fd2aaae8e490ed2c34f57738b1e55a22f); each later published version will be archived separately.