Influx

A bad hire for a critical role doesn’t just cost you a salary. It costs you months of training, disrupted relationships, and starting the whole search over. Talent Match was built so you never have to. Read more about the service 👇 https://hubs.la/Q04t7H5j0

Another great piece from Mathew Patterson on getting ahead of peak sales periods and the holiday rush. Well worth a read for anyone planning for the busy months ahead.🏔️ 📈 👇

Throwback to when The Australian Financial Review wrote about how Influx supports the turbo growth of its clients. Years later, the job hasn’t changed: give growing brands the customer support capacity they need, exactly when they need it. And we’ve supported 750+ brands since. https://hubs.la/Q04scG5k0

Having strong CX values is great, but if you do not train people, those values are useless. Experts at CCW Las Vegas made the case that customer experience is built through onboarding, accountability, and leaders who model it every day. That is the foundation Influx uses to build support teams brands can trust. https://hubs.la/Q04qZvQ60

We’re proud to share that Influx has completed its SOC 2® Type 2 examination. Security, reliability, and trust are non-negotiable in world class customer support, and this milestone is a powerful validation of our long term commitment to our partners. A SOC 2® Type 2 examination means independent auditors assessed our security controls over an extended period and confirmed they were properly designed, consistently followed, and operating effectively with evidence to back it up. Huge thanks to our operations, engineering, and leadership teams for making this happen. Find out more: https://hubs.la/Q04rX8Wc0

We asked hundreds of operations leaders why they finally left their BPO partner. The answers were more specific and more painful than “we reviewed our vendor landscape.” Here are 10 honest reasons people switch outsourcing partners, with real quotes from the teams who lived them. Read the full breakdown: https://hubs.la/Q04qZCNr0

This new Forbes article reveals 82% of consumers still prefer a human when things get tricky, even if the AI is just as fast. That gap is the whole game in CX right now. The brands winning aren’t the ones automating the most; they’re the ones pairing smart AI with real human expertise, which is exactly how we think about support at Influx. 👇 https://hubs.la/Q04qZCKD0

Every jewelry purchase carries meaning, and every support reply either protects that meaning or cheapens it. We looked at how Tiffany & Co., Cartier, Pandora, Blue Nile, and Melinda Maria turn support into something customers rave about. The lessons work whether you sell $60 earrings or $16,000 rings. Read the full breakdown below.

Your customers at 2am deserve the same quality as your customers at 2pm. That’s what a follow-the-sun model delivers: rested, high-performing teams across every time zone, no overnight backlogs, no burnout. Read more: https://hubs.la/Q04qZysl0

A 10/10 client satisfaction score and case resolution times cut nearly in half, in a matter of weeks. Here’s how we helped Corpay transform their 24/7 CX across Australasia. Full case study in the comments.