| Feature | Standard Support | Platinum Support |
|---|---|---|
| General review of the issue |  |
|
| Access to knowledge base articles | |
|
| Email support communication | |
|
| Regular product updates and fixes | |
|
| Dedicated account team |  |
|
| Priority Email Support with unlimited communication | |
|
| Priority bug review and updates | |
|
| Option for quarterly briefing call with Product Management | |
|
| Feature requests as priority roadmap input into product | |
|
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| Standard Support | Platinum Support | |
|---|---|---|
| General review of the issue | ✓ | ✓ |
| Access to knowledge base articles | ✓ | ✓ |
| Email support communication | ✓ | ✓ |
| Regular product updates and fixes | ✓ | ✓ |
| Dedicated account team | ✗ | ✓ |
| Priority Email Support with unlimited communication | ✗ | ✓ |
| Priority bug review and updates | ✗ | ✓ |
| Option for quarterly briefing call with Product Management | ✗ | ✓ |
| Feature requests as priority roadmap input into product | ✗ | ✓ |
